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©2018  Frenelle

Terms and Conditions

Acceptance of Terms and Conditions


By accessing, browsing and using this site, you agree to the terms and conditions stated below. Further, by continuing to view this website, you acknowledge that you have read, understood and accepted these terms and conditions.

Returns/Refund Policy

14 Day Change of Mind

We want to ensure you are completely satisfied with your purchase.If you change your mind or the product is not exactly what you wanted, you may return your item/s purchased online for a full refund, subject to the following conditions;

 

  • The item/s shall be returned within 14 calendar days of purchase

  • The product must be in ‘as new condition’

    • ‘As New Condition’ – definition.  The product must not have been worn, be in pristine condition with no damage, scratches or signs of wear.

  • The product must be returned in its original packaging.

  • To initiate the return, contact info@frenelle.co.nz and provide full details of the product, order number, reason for return, your nominated bank account and your contact details.

  • Shipping charges for ‘returns’ are the responsibility of the purchaser.

  • Return shipping charges must be prepaid.  We do not accept C.O.D.  deliveries.

  • Returned products will be subject to passing a product inspection prior to any refund being made.

  • The final determination as regards a refund will be at the sole discretion of Frenelle Jewellery.

  • Refunds will be processed within 48 hours of the product passing inspection.

  • Refunds will be made to your nominated bank account

 

Faulty Goods

Faulty goods are subject to the Consumer Guarantees Act and the Fair Trading Act.

Frenelle Jewellery will accept return of damaged or faulty products and make a full refund under the following conditions:

 

  • The product is not of acceptable quality.

  • The product is not fit for its intended purpose.

  • The product is returned in its original packaging.

  • To initiate the return, contact info@frenelle.co.nz and provide full details of the product, order number, reason for return and your contact details.

 

Exchange

We will happily exchange an item of jewellery purchased from us within the last 14 calendar days.   We also offer the option of exchanging the unwanted product for a gift card of the same value.

Exchanging an item of jewellery would normally be made when;

  • You are returning an item in exchange for a similar product (for example you wish to change the style for a different colour or size).

    • The exchange is made within 14 calendar days of purchase

    • The product is returned in ‘as new condition’

    • The product is returned in its original packaging

    • Return postage/shipping is paid by you

  • The product was received as a gift and you would like to exchange it for something  similar, or of equal value

    • The exchange is made within 14 calendar days of purchase

    • Evidence the jewellery was purchased from Frenelle is provided

    • The product is returned in ‘as new condition’

    • The product is returned in its original packaging

    • Return postage/shipping is paid by you

  • To initiate the exchange, contact info@frenelle.co.nz and provide full details of the product, order number reason for return and your contact details.


Orders


If you place an order on this website, you agree to and accept the price listed on the website. Additional charges will apply to overseas delivery costs.


Product Description


Frenelle Jewellery has attempted to accurately describe products in detail on this website. We do not warrant that the product description is accurate or error free as we are relying on our suppliers to advise us of these details.


Delivery Cost


Delivery is FREE of charge to all New Zealand addresses. 

 

Charges for postage to international addresses is calculated on a case by case basis.


Pricing


Prices listed on this website include GST and are in New Zealand dollars. Please note that prices are subject to change without notice.


Gift Vouchers


Online gift vouchers are to be redeemed online.


Governing Law


The laws of New Zealand govern any contract arising out of this website and all disclaimers, terms
and conditions and terms of use.